To request approval, kindly complete our contact form located on our home page. 

Please allow a period of up to 3 weeks for your order to be completed.

Prom orders: the completion time may take up to 6 weeks.

Rush processing fee available at an additional fee of $200.

It is important to note that processing time is mandatory and can take 1-2 business days. Upon completion of the processing, please allow an additional 3-5 business days for delivery. For Express Shipping, the estimated arrival time is 1-2 days.

Unfortunately No. Please contact customer service via email: ashleykouturedesigns@gmail.com

When the item is shipped, you will be provided with a tracking confirmation. It is necessary for you to reach out to the shipping carrier in order to resolve any issues. Please note that once the item is shipped, we cannot be held responsible for any lost items.